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Note:When you choose Flat Rate Shipping,for order over $50,this with tracking number;if order under $50,you should pay $2.2 to get a tracking number.when buyer choose Standard Shipping or Expedited Shipping,we always pay for the tracking number.
There are two key factors which will affect the time you receive your items.
1. Item processing time
After the receiving of your order, we need some time to test the product in order to ensure its quality. There are different kinds of processing time for different items. Average processing time is 3 working days; however, it varies from the item's stock status. As for the small quantity, the processing time is 1-3 days while as for the large quantity, it will be about 2-5 days.
2. Shipping methods
Airmail and register airmail
5-8 business days to worldwide(except italy and brazil)
2-5 business days
For more Shipping details click here
upetstore.com accept PayPal, Wire transfer , Western Union as the payment methods.
The most convenient payment method in the world.
(1). Please enter your correct shipping address in English while checking out with Paypal. We will ship your order to the address in your Paypal account;
(2). If you would like to ship your order to another address than the one in Paypal account, please make sure to edit your address in your Paypal account accordingly.
If the order has not been shipped; please contact upetstore Support for order cancellation.You will get your refund within 24 hours.
If the order has already been shipped; you may return the item to us postmarked within 30 calendar days of delivery. Before that, please contact our Support to inform that.
In that case we will refund you the payment excluding actual shipping fees already incurred.
If the item is defective, please send an email to us at email@example.com attached a image or video file clearly showing the defect of the product. And we will give you a response within 24 hours whether we will resend the item or refund the payment to you for compensation.
For customization, please consider carefully before ordering.Because we do not accept return and replacement.